Whole Home DVR Solution

HUMAX Home Gateway Server-Client Solution

Question and Inquiry

Technical Support * *No longer provide support services as it marks the End of Support Life.
» TiVO & HFA100 since JAN 1, 2014 and LD2060 since JAN 1, 2015

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RCU Code List

* Check the RCU Model number on the front side of your remote control or to check the remote control Version it can be found in the User Manual.

RCU Model Number Version Language
MDB1.0 English
MDB1.2 English
MDB1.3 English Deutsch Czech Dutch Italy Russian Slovak Finnish Swedish
MBD1.3 or
English Deutsch Dutch Italy Finnish Swedish

Contact Us


▶ HUMAX Americas Regional Headquarter

15641 Red Hill Avenue, Suite 150, Tustin, CA 92780

▶ Colorado Regional Office (Sales & Business Development)

6312 S. Fiddlers Green Circle, Greenwood Village, CO 80111

Questions & Inquires

▶ Website : http://www.humaxamericas.com

Latin America


Alameda Maracatins, 780 Conj. 2104 Sao Paulo - SP - Brasil CEP 04089-001

Questions & Inquires


Servie Policy / Warranty

HUMAX thanks you for your recent HUMAX product purchase.
For your benefit, we recommend that you record your serial number, found on the product, and other purchase information on the card and keep it with your personal records, along with proof of purchase. This information will allow us to better serve your needs.


Keep the Certificate together with the original invoice or receipt in a safe place and show them to the retailer or place of purchase whenever a warranty repair is necessary.


HUMAX warrants this product to be free of defects in materials and workmanship, subject to the conditions set forth overleaf.

  • In the event that this product fails to function properly during the warranty period, the retailer or distributor will make this product capable of operating for the purpose of which it was designed, without charging for labour and parts.
  • This warranty will be honoured only if the Warranty Certificate has been duly completed by the purchaser and is presented to the retailer with the original invoice or receipt.
  • This warranty does not cover shipping or transportation charges from you to us.
  • The obligations of the distributor are limited to the repair of defect parts.
    Costs and risks of transport to the retailer as well as removal and installation of the product, and any other costs directly or indirectly related to its repair, are not covered by the warranty.
  • All warranty repairs performed by non-authorized repair shops will not be reimbursed and if such repairs damage this product such damage will not be covered by this warranty.
  • This warranty is not applicable in cases other than defects in materials or workmanship and, in particular, does not cover:
    a) periodic check-ups, adjustments, maintenance or conversions as well as replacement of parts due to normal wear and tear;
    b) damage caused by accidents, negligence, modifications, use of non-HUMAX parts, improper use, installation or package;
    c) damage caused by lightning, water, fire, acts of war, public disturbances, incorrect mains voltages, incorrect ventilation or any other cause beyond the control of the distributor;
    d) products where the label bearing the serial number has been removed, defaced or is illegible.
  • This warranty is offered to any person who has legally obtained possession of this product within the warranty period.
  • HUMAX's maximum liability shall not exceed the actual purchase price paid by you for the product. In no event shall HUMAX be liable for special, incidental, consequential or indirect damages.



Warranty Registration

You automatically have a one year warranty on your New Humax product. To upgrade to a 2 year warranty absolutely free, please register within 30 days of purchase of your new Humax product. Warranty registration is only valid for new products and the additional warranty is not included for Refurbished, Graded, or Manager's special products.

"*" Mandatory fields that must be completed to Submit your registration.

S/N (Serial Number, 14 digits) *
Product Description (Model name)
Purchase Date
Retailer Name
First Name, Last Name
Email Address
Email Address(retype) *
Building number or name *
Address 1 *
Address 2
Postcode *
Telephone number *

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